Hardware & Networking

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Hardware Support

Hardware Support Technician is the one who installs, Troubleshoot, repairs, maintains various types of Hardware IT assets. These IT Hardware assets can be Desktops, Laptops, Printers, Scanners, Power supply, RAM, Cooling Systems, and Monitors, etc. Hardware Support Technician is the one who installs, Troubleshoot, repairs, maintains various types of Hardware IT assets. These IT Hardware assets can be Desktops, Laptops, Printers, Scanners, Power supply, RAM, Cooling Systems, and Monitors, etc.

Using Basic Troubleshooting skills s/he can identify diagnose and resolve the Basic IT hardware-related problems. S/He can do the primary level of fault finding and repair for IT hardware. S/He can also perform tasks like Assembling PCs, Laptops, Installing RAMs, replacing Power supply are few more services an IT hardware support technician can offer.

Hardware Support
Introduction to IT Hardware
  • Identifying System Unit Components
  • Motherboard Overview
  • Motherboards -Input-output Ports
  • Motherboards Expansion Slots
  • Motherboard buses
  • Motherboards-CPU Sockets
  • Understanding CPU Characteristics -Part 1
  • Understanding CPU Characteristics -Part 2
  • CPU Cooling Techniques
  • Motherboards-Jumpers and Power Connectors
  • Motherboards -Fans
  • Multimedia Devices
  • Display Cables and Connectors
  • Identifying Storage Devices
  • SATA Drives
  • PATA Drives
  • SCSI Drives
  • RAID  Drives -Part 1
  • Understanding Laser Printers -Part 1
  • Understanding Laser Printers -Part2
  • Laser Printer Maintenance-Calibration & Cleaning
  • Laser Printer -Toner Replacement & Maintenance Kits
  • Understanding Inkjet Printers
  • Inkjet Printer Cleaning and Maintanance
  • Understanding Thermal Printers
  • Understanding Impact Printers
  • Setting up and Installing a Printer
  • Installing Various Types of Hardware Components
  • Assembling a PC
Overview of Laptop Hardware
  • Laptop Hardware- Speakers, Motherboards & CPU
  • Laptop Hardware-Memory & Optical Drives
  • Laptop RAM and SSDs
  • Laptop Components- Express Cards 
  • Laptop Components- Expansion Cards 
  • Tablets vs Laptops
Troubleshooting IT Hardware
  • Working with BIOS
  • Configuring BIOS settings
  • Troubleshooting Hard Drives
  • Troubleshooting Printers

Network Support

IT Network Support Technician is the one who troubleshoots, monitors, maintains the Internet and Intranet connectivity also s/he can monitor and maintain the uptime of various types of Networking Devices such as Routers, Switches, and Hubs.

Using Basic Troubleshooting skills, s/he can identify diagnose and resolve the Basic IT network related problems. S/He can do primary level of fault finding and take necessary actions for IT network related issues. S/He can also perform tasks like assigning IP addresses, monitoring network uptime, crimping of LAN cables, configuring and maintaining Wi-Fi network

Network Support
Networking Basics
  • Basics of Networking
  • OSI Model
  • TCP/IP Model
  • OSI/TCP Model
  • Network Protocols
Network Connection
  • Network Topology and Network Devices
  • Reference Link
  • Network Cabling
  • Internet Connectivity Types
IP Addressing
  • Basics of IP addressing
  • Classes of IP addresses
  • Difference Between Static and Dynamic IPs
  • Subnetting
  • Configuring DHCP for Small Network
  • Network Ports
  • Overview of DNS
  • WINS vs DNS
  • MAC Address Formats
  • Troubleshooting of Networks
  • Network Troubleshooting Tools
Wi-Fi Networks
  • Configuring Wi-Fi Network
  • Wireless Standards

Security Support

IT Security Support Technician can identify, diagnose, troubleshoot, resolve internet & intranet security-related issues. s/he can monitor and maintain the uptime of various types of network security devices such as:

  • Antivirus server and clients
  • Hardware and Software Firewalls
  • Intrusion detection and Prevention Systems
  • Wi-Fi Access points

Using Basic knowledge about viruses, malware, spyware, cybersecurity policies, etc. s/he can perform: Diagnosing and resolving the basic IT security related problems, Primary level of fault finding and take necessary actions, Installing and Configuring antivirus software & its update, Installing and configuring windows firewalls. Configuring secure remote access, Configuring & maintaining a secure Wi-Fi network.

Computer security
Remove Viruses & Malware
  • Using Antivirus Software
  • Adware’s and Spywares
  • Antispam Technologies
  • Installing Free Antivirus and Scanning the PC
  • Installing Free Antispyware and scanning Pc for Adware and Spywares
Securing the total LAN
  • Firewalls
  • Proxy server
  • Routers
  • Configuring Windows Firewall
  • Overview of IPS and IDS
  • Securing Servers – Server Hardening
  • Windows Server Hardening
Securing Wi-Fi Network
  • WEP, WPA, and WPA2
  • MAC Address Filtering
Network Access Security
  • Authentication and Encryption
  • Network Address Translation
  • Secure Remote Access
  • Secure Remote Access – Configuring VPN in Windows 7
Cyber Attacks
  • Common Cyber Attack
  • Man in the Middle Attack
  • Denial of Service Attack
  • Using network packet capturing tool

Desktop Support

Desktop Support Engineers are IT support specialists that assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

A Desktop Support Technician can

  • Configures, maintains the operating systems on desktops and laptops
  • S/He can also migrate or upgrade the existing operating systems on desktops
  • Installation and configuration of operating systems on bulk PCs using system imaging tools
Desktop support
Various Operating Systems
  • Types of Operating Systems
  • Installing Windows 7 OS
  • Installing Ubuntu on a PC
  • Installing Windows Server 2008 R2
  • Operating Systems
Virtual OS Environments.
  • Creating a Virtual OS Environment
  • Creating a Windows 7 Virtual Operating System
  • Creating an Ubuntu Virtual Operating System
  • Configuring Virtual Operating System Environment
  • Configuring Windows 7 Virtual Machine
  • Using electa Screen Recorder and Format Factory
  • Configuring Ubuntu Virtual Machine
  • Creating ISO File from a Data CD or DVD
  • Virtualization
Managing Users and Groups
  • Users in Linux
  • Users in Windows
  • Creating Users and Groups in Linux
  • Creating Users and groups in Windows
  • Managing Users and Groups in OS
File System in an OS
  • File System in Linux
  • File System in Windows
  • Assigning File Permissions in Linux
  • Combining Shared Folder and NTFS Permissions in Windows
  • Files and Folders Permissions in Windows
  • File System in OS
Disks and Devices Management
  • Partitioning a Hard Disk
  • Managing Devices and Drivers in an OS
Backups & System images
  • Configuring backups in Windows 7
  • Capturing Disk Image -Backup
  • Capturing Disk Image -Restore
  • Configuring Backups in Windows 7
  • Configuring Backups
Post Installation & maintenance
  • Configuring Regional Language Settings
  • Configuring Remote Desktop Settings
  • Enabling Regional language settings
  • Installing Google Input Tool for Hindi Typing
  • Enabling Remote Desktop Settings
  • Configuring Disk Analyzing tool
  • Configuring Performance Tuning Tool for a PC
Manage & Maintain Win-7
  • Migrating to Windows7
  • Performance settings in Windows7
  • Problem steps recorder
  • Remote Assistance
  • Securing Browser in Windows7
  • Updating Windows7

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