Hardware Support

Hardware Support Technician is the one who installs, Troubleshoot, repairs, maintains various types of Hardware IT assets. These IT Hardware assets can be Desktops, Laptops, Printers, Scanners, Power supply, RAM, Cooling Systems, and Monitors, etc. Hardware Support Technician is the one who installs, Troubleshoot, repairs, maintains various types of Hardware IT assets. These IT Hardware assets can be Desktops, Laptops, Printers, Scanners, Power supply, RAM, Cooling Systems, and Monitors, etc.

Using Basic Troubleshooting skills s/he can identify diagnose and resolve the Basic IT hardware-related problems. S/He can do the primary level of fault finding and repair for IT hardware. S/He can also perform tasks like Assembling PCs, Laptops, Installing RAMs, replacing Power supply are few more services an IT hardware support technician can offer.

Network Support

IT Network Support Technician is the one who troubleshoots, monitors, maintains the Internet and Intranet connectivity also s/he can monitor and maintain the uptime of various types of Networking Devices such as Routers, Switches, and Hubs.

Using Basic Troubleshooting skills, s/he can identify diagnose and resolve the Basic IT network related problems. S/He can do primary level of fault finding and take necessary actions for IT network related issues. S/He can also perform tasks like assigning IP addresses, monitoring network uptime, crimping of LAN cables, configuring and maintaining Wi-Fi network

Security Support

IT Security Support Technician can identify, diagnose, troubleshoot, resolve internet & intranet security-related issues. s/he can monitor and maintain the uptime of various types of network security devices such as:

• Antivirus server and clients
• Hardware and Software Firewalls
• Intrusion detection and Prevention Systems
• Wi-Fi Access points

Using Basic knowledge about viruses, malware, spyware, cybersecurity policies, etc. s/he can perform: Diagnosing and resolving the basic IT security related problems, Primary level of fault finding and take necessary actions, Installing and Configuring antivirus software & its update, Installing and configuring windows firewalls. Configuring secure remote access, Configuring & maintaining a secure Wi-Fi network.

Desktop Support

Desktop Support Engineers are IT support specialists that assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

A Desktop Support Technician can

• Configures, maintains the operating systems on desktops and laptops
• S/He can also migrate or upgrade the existing operating systems on desktops
• Installation and configuration of operating systems on bulk PCs using system imaging tools